Backed by Accel, Bessemer and Sequoia.
About the role
This is one of the most senior individual-contributor roles on our team. You will be the principal architect responsible for the end-to-end design and modeling of complex compensation structures—often for hundreds or thousands of end users. You’ll serve as the technical expert in the room with customer stakeholders, navigate ambiguity with confidence, and set the standard for modeling quality, solution hygiene, and delivery excellence across Professional Services.
What they're looking for
- 6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform
- Expert-level Excel modeling for large, complex datasets, strong intuition for data structures, calculations, and model hygiene
- Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role
- Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs
- Deep understanding of implementation best practices, solution architecture, and the full project lifecycle
- Highly analytical, detail-oriented, curious, and customer-obsessed, thrives in fast-paced, ambiguous environments and manages deadlines with discipline
More about this role
CaptivateIQ’s Professional Services team builds the highest-impact implementations for our most strategic and complex customers. We are looking for a highly skilled Professional Services Architect who brings deep technical expertise, strong consultative instincts, and the ability to turn sophisticated compensation plans into scalable, high-performance solutions.
This is one of the most senior individual-contributor roles on our team. You will be the principal architect responsible for the end-to-end design and modeling of complex compensation structures—often for hundreds or thousands of end users. You’ll serve as the technical expert in the room with customer stakeholders, navigate ambiguity with confidence, and set the standard for modeling quality, solution hygiene, and delivery excellence across Professional Services.
You will also be a key partner to Engineering and Product, influencing roadmap priorities and surfacing patterns from complex implementations that directly shape how CaptivateIQ evolves.
If you love solving intricate modeling challenges, advising customers through high-stakes decisions, and raising the bar for complex SaaS delivery, this is the role for you.
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