Cargomatic solves local freight with a marketplace of more than 22,000 professional drivers. We meet the needs of every supply chain. Backed by SoftBank VF.
About the role
Cargomatic is seeking a highly organized and customer-focused Customer Support Specialist to support our client. This role serves as a key point of contact between our client and Cargomatic’s operations teams, ensuring shipments are coordinated efficiently, issues are resolved quickly, and customers receive timely and accurate updates.
What they're looking for
- 2+ years of experience in customer support, logistics, transportation, freight, dispatch, or account coordination
- Experience supporting customers in a fast-paced operational environment preferred
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and follow through on open issues
- Strong problem-solving skills and sound judgment
More about this role
Cargomatic is seeking a highly organized and customer-focused Customer Support Specialist to support our client. This role serves as a key point of contact between our client and Cargomatic’s operations teams, ensuring shipments are coordinated efficiently, issues are resolved quickly, and customers receive timely and accurate updates.
The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced transportation environment where priorities can change quickly. You will work closely with customers, drivers, carriers, dispatch, operations, and internal teams to ensure every shipment is handled with a high level of service.
- Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions.
- Respond promptly and professionally to customer inquiries through phone, email, and other communication channels.
- Provide accurate, timely updates on shipment status, delays, appointment changes, and exceptions.
- Build and maintain a strong working relationship with the client stakeholders and internal Cargomatic teams.
- Proactively communicate potential issues before they impact the customer.
- Monitor shipments...
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