Open the door to fertility care for every employee. Reduce healthcare costs and drive healthier outcomes with Carrot's global fertility benefits. Backed by Y Combinator.
About the role
Every renewed account and every engaged member means more people accessing fertility and family-building care through their benefits. This role turns Carrot’s mission into a lived experience for thousands of members, one well-managed account at a time. Throughout the process, we will share additional context about the team, business priorities, customer landscape, and what success looks like in this role.
What they're looking for
- Familiarity with Carrot’s buyers (HR benefits leaders) and the employee benefits landscape
- Prior experience supporting renewal or expansion conversations with existing customers
- Experience with tools beyond Salesforce, such as Gong, Airtable, or BI/reporting tools
- Comfort working in an ambiguous, fast-scaling environment, organized, diligent, and self-motivated
More about this role
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.
Carrot is widely regarded as a defining force in healthcare innovation as a recipient of several top-tier awards, including Fast Company's 'Most Innovative Companies' and CNBC's '100 Barrier Breaking Startups'. The company is regularly cited by leading global outlets — including The Economist, Bloomberg, The Wall Street Journal, NPR, ABC News, and Harvard Business Review — as a leading voice on digital health, the future of work, and family health. Learn more at get-carrot.com .
The Opportunity 🚀
Carrot is looking for a Customer Success Manager II to own the health, adoption, retention, and growth...
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