Integrate real-time text-to-speech with Sonic-3.6, Cartesia. Backed by General Catalyst, Index and Kleiner Perkins.
About the role
We’re looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You’ll work directly with customers, partner closely with engineering and product teams at a cutting-edge AI company, and help shape the processes and tools that define our post-sales support.
What they're looking for
- 2–8 years in a technical support, product support, technical account management, or forward-deployed engineering role
- Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations
- Familiarity with AI tooling, APIs, or agentic systems
- Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify solutions
- A builder mentality: can identify chokepoints in process and tooling and build to close gaps
- Excellent written and verbal communication, able to distill complex technical problems for both internal teams and customers
More about this role
Our mission is to architect AI that learns from and interacts with the world like humans do.
We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.
We’re looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You’ll work directly with customers, partner closely with engineering and product teams at a cutting-edge AI company, and help shape the processes and tools that define our post-sales...
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