Integrate real-time text-to-speech with Sonic-3.6, Cartesia. Backed by General Catalyst, Index and Kleiner Perkins.
About the role
We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences. As our customer base grows, we can't just keep adding headcount to keep up. Success needs to scale through thoughtful systems, great customer programs, and product expertise.
What they're looking for
- 3–6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company
- Experience managing a scaled portfolio of customers while maintaining strong customer outcomes
- Excellent organizational skills with the ability to prioritize across many customers and competing initiatives
- Strong product intuition and customer empathy— you enjoy understanding customer goals and helping them succeed
- A data-driven approach to Customer Success. You're comfortable using product usage data, customer health signals, and CRM insights to prioritize your work
- Excellent written and verbal communication skills across technical and non-technical audiences
More about this role
Our mission is to architect AI that learns from and interacts with the world like humans do.
We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.
We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences. As our customer base grows, we can't just keep adding headcount to keep...
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