Integrate real-time text-to-speech with Sonic-3.6, Cartesia. Backed by General Catalyst, Index and Kleiner Perkins.
About the role
We're looking to hire a Technical Account Manager to own the enterprise customer technical relationship from signed contract through production and beyond. As a key member of our early GTM team, you'll drive customers to go-live, keep them healthy, and grow their usage over time— scoping problems, removing blockers, bringing the right people, and driving to conclusion.
What they're looking for
- 6+ years of experience in technical account management, customer success, solutions engineering, or a related customer-facing technical role at a high-growth B2B company
- Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer
- Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance
- Strong project management instincts without being a "project manager" — can run a complex implementation end-to-end and keep 15 accounts moving at once
- Excellent problem scoper: hears "it's broken" and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution
- Strong communicator across altitudes — can run a daily standup with engineers and a QBR with a VP without losing substance in either direction
More about this role
Our mission is to architect AI that learns from and interacts with the world like humans do.
We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.
We're looking to hire a Technical Account Manager to own the enterprise customer technical relationship from signed contract through production and beyond. As a key member of our early GTM team, you'll drive customers to go-live, keep them healthy, and grow their usage over time— scoping problems, removing blockers, bringing the right people, and driving...
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