Catchafire is an online platform connecting professionally skilled volunteers with non-profits and social enterprises. The company aims to provide talented individuals with meaningful pro bono experiences in order to build capacity for social good... Backed by Kapor Capital.
About the role
As a Sr. Customer Success Manager , you are an essential driver of our mission. You will play a pivotal role in fostering strong relationships with our clients while serving as a trusted product expert. Managing a portfolio of diverse customers, you will leverage your expertise in client engagement, data analysis, and industry knowledge to drive revenue growth through contract renewals, upsell opportunities, and minimizing churn.
What they're looking for
- 5 - 7+ years of work experience in customer-facing or account management roles
- Quota-carrying experience with successful renewal and upsell/cross-sell attainment (minimum of $2.5m in annual quota)
- Experience managing complex, multi-stakeholder projects
- Experience managing relationships with senior-level stakeholders
- Desire to expand knowledge of and become an expert in the social impact space
- Experience working in a CRM or customer success platform (such as Salesforce, Gainsight, or HubSpot) to manage renewals and forecast pipeline
More about this role
Catchafire brings together government, philanthropy, business, and volunteers with the goal of bridging paths to stronger communities . We have been shifting skills and resources to communities across the country for over a decade. Every day, we help communities grow stronger by listening to what they need and making sure they get those resources. We are the leading online platform for nonprofits to connect with everyday professionals -our team has helped nonprofits create over 200 million dollars in value, with over 1 million volunteer hours donated.
Our purpose is simple: Bridging paths to stronger communities. Learn more at catchafire.org
Unfortunately, we are unable to provide sponsorship for employment at this time.
As a Sr. Customer Success Manager , you are an essential driver of our mission. You will play a pivotal role in fostering strong relationships with our clients while serving as a trusted product expert. Managing a portfolio of diverse customers, you will leverage your expertise in client engagement, data analysis, and industry knowledge to drive revenue growth through contract renewals, upsell opportunities, and minimizing churn. In this role, you will work...
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