About CData Software, Inc. CData is the data layer between AI and ROI—delivering the connectivity, context, and control that make enterprise AI more accurate. Backed by Accel.
About the role
As a member of our technical support engineering team, you’ll solve technical issues for both our current and potential customers. This position requires exceptional technical problem-solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue, considering that CData has over 250 different products across 12 editions. The ability to research both alone and in a team to reproduce and debug customer issues is essential.
What they're looking for
- Bachelor’s degree in Computer Science, Computer Technology, or in a STEM field from accredited university or equivalent professional technical experience
- Ability to read and write code to solve basic problems in a least 1 coding language (preferably Java or C#)
- Ability to work independently and collaboratively with other team members
- Ability to communicate solutions and ideas effectively to users of varying technical levels
More about this role
As a member of our technical support engineering team, you’ll solve technical issues for both our current and potential customers. This position requires exceptional technical problem-solving skills as you will be tackling new and unique challenges every day with no set script to resolve an issue, considering that CData has over 250 different products across 12 editions. The ability to research both alone and in a team to reproduce and debug customer issues is essential.
In this role, you’ll gain valuable experience working with leading industry technologies (MongoDB, QuickBooks, Salesforce, etc.) working with a wide variety of customers to take on increasingly technical cases with time, starting with beginner to intermediate and upward as experience grows.
The role grows in a dynamic fashion, letting new members find their specialties and then fill the role best suited for their specific aptitudes. You will also get a first-hand view of practical applications of popular data solutions and technologies and gain valuable real-life experience through those.
You will work closely with the rest of the Technical Support team, Engineering, Pre-Sales, and Product Management teams to...
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