ABA and Multidisciplinary Software Solutions for Autism & IDD Care. End-to-end software that supports the efficient delivery of care. Backed by Insight.
About the role
As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues.
What they're looking for
- College degree and/or technical support and technical troubleshooting experience
- 1+ years previous experience in customer service, IT, or other related fields
- EMR/EHR experience is highly preferred
- Knowledge of healthcare compliance and HIPAA
- Familiarity with the field of ABA is a plus
- RBT or BCBA certification is not required, but also a plus
More about this role
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues.
- Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products.
- Address customer issues and questions promptly and with a positive attitude.
- Conduct technical product research for customers and respond via phone, email and our internal client support system.
- Provide accurate information about the products and services.
- Accurately document and update customer records based on interactions.
- Develop and maintain a knowledge base of the evolving products and services.
- Meet...
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