ABA and Multidisciplinary Software Solutions for Autism & IDD Care. End-to-end software that supports the efficient delivery of care. Backed by Insight.
About the role
We are seeking a highly skilled and motivated SaaS EMR Implementation Manager to join our team. The Implementation Manager will lead SaaS implementation projects, ensuring a smooth transition from sales to implementation and providing exceptional support throughout the process. This role requires fundamental project management skills, technical expertise, and excellent communication abilities.
What they're looking for
- Fundamental understanding of project management principles and methodologies
- Knowledge of SaaS products and industry-specific applications, including data import/export and product configuration processes
- Customer-focused mindset with strong organizational, problem-solving, and troubleshooting abilities
- Excellent communication, presentation, and interpersonal skills for managing multiple priorities and deadlines
- Education or experience in customer onboarding, implementation, or support for SaaS products
- Bachelor's degree in Business, Information Technology, or a related field
More about this role
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are seeking a highly skilled and motivated SaaS EMR Implementation Manager to join our team. The Implementation Manager will lead SaaS implementation projects, ensuring a smooth transition from sales to implementation and providing exceptional support throughout the process. This role requires fundamental project management skills, technical expertise, and excellent communication abilities.
- Lead the end-to-end implementation process for new customers, including project planning, requirements gathering, configuration, testing, training, and go-live support.
- Develop and maintain project plans, timelines and related documentation to track progress and ensure adherence to deadlines.
- Schedule and facilitate project meetings with agendas and minutes, as required.
- Understand and...
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