ABA and Multidisciplinary Software Solutions for Autism & IDD Care. End-to-end software that supports the efficient delivery of care. Backed by Insight.
About the role
As an Enterprise Customer Success Lead, you will serve as a strategic advisor to some of our most complex and high-impact customers, leveraging your deep CentralReach expertise, ABA industry knowledge, and Customer Success experience to drive adoption, utilization, and business outcomes.
What they're looking for
- Direct experience using CentralReach in an operational, administrative, clinical, implementation, or customer-facing capacity is strongly preferred
- Strong knowledge of the ABA industry, including familiarity with provider workflows, clinical operations, and stakeholders such as BCBAs, Clinical Directors, Practice Managers, and Executive Leadership
- Proven Customer Success, Account Management, Consulting, or customer-facing SaaS experience with a track record of driving customer adoption, retention, and growth
- 2-3 years' experience as a Customer Success Lead
- Ability to build positive relationships internally and externally
- Ability to manage conflict resolution and mitigate customer risks
More about this role
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
As an Enterprise Customer Success Lead, you will serve as a strategic advisor to some of our most complex and high-impact customers, leveraging your deep CentralReach expertise, ABA industry knowledge, and Customer Success experience to drive adoption, utilization, and business outcomes. In addition to managing a full book of business, you will act as a trusted resource for both customers and colleagues, mentoring team members, promoting Customer Success best practices, and influencing team initiatives and key performance metrics. The ideal candidate is a CentralReach expert with strong ABA industry knowledge and a proven track record of building successful customer relationships and driving business outcomes.
- Leverage deep knowledge of CentralReach workflows, configurations, and...
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