Get the best TPRM software platform available. Certa is an all-in-one toolkit for third party lifecycle management. Onboard 3x faster. Backed by Techstars.
About the role
Build a unified delivery model: Stand up a single PS operating model - repeatable methodology, resourcing, utilization and margin discipline, quality gates, and clear ownership across delivery, EM, and AI-enabled implementation - unifying the EMEA and US regions under one framework while preserving regional accountability.
What they're looking for
- Delivery leadership: A seasoned PS/delivery leader from complex enterprise B2B SaaS, ideally selling into the Global 2000 in risk, compliance, procurement, or an adjacent regulated domain
- P&L ownership: Proven at owning delivery P&L levers - methodology, resourcing, utilization, margin, and scope-to-charge discipline
- Escalation presence: Calm, credible, and firm under pressure - the person a Global 2000 exec wants on a difficult escalation call
- People leadership: A genuine people leader who coaches (not just directs) senior delivery professionals including regional delivery directors and engagement managers, building standards that outlast their own attention
- Partner fluency: Experienced with partner-delivered engagements - SOWs, change orders, and clear scope boundaries
- Commercially sharp, not upsell-driven: You protect margin and surface opportunity, partnering with Sales/CSM rather than competing with them
More about this role
Certa is the AI-first third-party operating system. Enterprises, from the Fortune 500 to fast-growing startups, use our no-code platform to onboard, assess, and monitor their vendors, suppliers, and partners across risk, compliance, and ESG. We have processed over 10 million entities for 100,000+ users across 120+ countries, and are backed by Fin Capital, Vertex Ventures, and Point72 Ventures.
We're hiring a VP of Professional Services, reporting to the CEO, to own delivery end to end. Our PS team is full of strong operators, but the function has outgrown its structure - no single leader unifies delivery, engagement management, and AI-enabled implementation into one operating model. You'll unify the function under one delivery model, be the firm hand on customer escalations, build engagement-management excellence, and formalize how we deliver with partners. This is a hands-on, delivery-focused leadership role - you'll own scope, quality, timelines, margin, and the people who execute - not a Chief Customer Officer, sales-carrying, or figurehead seat.
Build a unified delivery model: Stand up a single PS operating model - repeatable methodology, resourcing, utilization and margin...
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