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6 month Fixed Term Lead Product Designer, Lifecycle

Change.io · USA · Remote

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About Change.io

Change is the donations and compliance solution for businesses that want to give back. We help companies donate to great causes, comply with fast-moving state laws, and connect with 1.3 million nonprofits. Backed by NEA.

About the role

Visual & Brand Design Craft – Exceptional eye for layout, typography, hierarchy, and art direction; creates striking, on-brand emails and original assets that feel editorial and product-quality. Lifecycle & Narrative Thinking – Designs chaptered journeys from post-petition onward; aligns message + visuals to user intent to drive shares, follows, and “second actions.”

What they're looking for

  • 7+ years designing lifecycle comms for consumer or mission-driven products
  • A portfolio of visually striking, brand-forward emails—shows systems thinking, strong typography/layout, and original asset creation
  • Figma expert (components, variables/tokens, Auto Layout, libraries) with experience extending an existing modular email system and documenting patterns
  • Proven ability to design chaptered journeys (e.g., post-petition share → follow/join → next action) that increase repeat engagement
  • Email craft & constraints: mobile-first, accessibility/alt text, dark mode, image optimization, basic HTML/CSS for email is a plus
  • AI competency: Proficient—regularly uses design-focused AI (Figma AI, image-gen) to ideate and produce on-brand assets, maintains prompt/style libraries and QA guardrails
More about this role

Change.org is searching for a Lead Brand Designer, Lifecycle to own and elevate all lifecycle touchpoints—centered on email—to drive repeat civic action and return usage through visually exceptional, brand-forward storytelling and journey-based design. You will report to our Senior Director of Design and play a key role as a senior individual contributor within the Product team.

Change.org is the world’s largest platform for democracy.

At a time when dissatisfaction with democracy globally is at an all-time high, we’re investing heavily in using AI to build an operating system for modern democracy. This includes our platform for giving people greater voice, a personalized voter guide for elections, and a new product which aims to bring people across the political spectrum together to identify shared solutions.

To realize this vision, we're building a team at the intersection of technology and civic engagement — bringing together top talent focused on giving citizens a direct voice, strengthening accountability, and building stronger, more resilient democracies.

Design the post-petition supporter journey into clear chapters and ship email flows that regularly re-engage petition...

Read the full posting on Change.io's site ↗

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