Charta is the AI chart review platform that delivers 11% revenue lift by scaling pre-billing chart review across 100% of patient encounters. Backed by Madrona and South Park Commons.
About the role
We're looking for a Technical Success Manager (TSM) to own our client relationships in steady state - the health of each deployment, the client's day-to-day technical questions, and the early signal that something has degraded or that a client is ready to grow with us.
More about this role
In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that.
We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up.
We're looking for a Technical Success Manager (TSM) to own our client relationships in steady state - the health of each deployment, the client's day-to-day technical questions, and the early signal that something has degraded or that a client is ready to grow with us.
This is not a traditional CSM role. You will get hands-on with the product: debugging customer issues directly, working with AI tools to move fast, and resolving what you can yourself. What you can't resolve directly, you will triage to the right owner - and because...
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