Backed by Index.
About the role
Investigate payroll and payroll tax discrepancies to identify root cause and determine the full scope of impact across employees, pay periods, quarters, and jurisdictions. Correct historical payroll records, including wages, taxes, benefits, deductions, exemptions, and work locations, and verify the accuracy of the corrected results.
What they're looking for
- 3–4 years of experience in payroll operations, payroll tax, tax compliance, or a client-facing role supporting a payroll, HR technology, or fintech product
- Hands-on experience with payroll corrections, account reconciliation, and the amendment process, or comparable experience correcting regulated submissions, including fluency with corrected and amended tax forms
- Working knowledge of multi-jurisdiction payroll tax, including federal employment taxes, state income tax and unemployment insurance, paid leave and disability programs, annual reconciliations, and local taxes
- Demonstrated success analyzing data to investigate issues and identify root causes along with resolutions, including advanced spreadsheet proficiency, SQL experience a plus
- A demonstrated ability to identify process improvements and implement operational solutions at scale, including the use of AI tooling to automate workflows while validating for accuracy
- Experience with ticketing and/or case management systems, especially Zendesk
More about this role
Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it.
We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive.
On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple . Check out our origin story!
Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners.
The Partner Support Team resolves payroll and payroll tax discrepancies after they occur. When wages are recorded incorrectly, an employee is set up in the wrong jurisdiction, a benefit or deduction is applied in error, or data from a prior provider is incomplete, the impact can extend across multiple pay periods, quarters, and tax jurisdictions — frequently including filings that have...
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