Backed by Accel, Y Combinator and GV.
About the role
We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .
What they're looking for
- 2+ years in a customer-facing, vendor-facing, or coordination-heavy role
- Experience in clinic, drug and occupational health, or background-screening a plus
- Comfortable on the phone for extended periods, persistent without becoming pushy
- HIPAA awareness and sound judgment about what PII/PHI to share or request in a clinic conversation
- Strong problem-solving skills and comfort operating in ambiguity where SOPs don't fully cover the situation
- Track record of identifying patterns and escalating them, rather than just closing the case in front of you
More about this role
About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company .
Reporting to Checkr's Associate Manager, Support Operations Escalations, the Drug & Occupational Health Screening Specialist keeps candidate screenings moving by getting ahead of problems before they turn into escalations. You'll own an assigned queue of at-risk reports, run clinic coordination calls, and handle a defined set of direct candidate outreach, using sound judgment to resolve situations that don't fit a standard script. You'll partner closely with Customer Success, Vendor Management, and Product to close individual cases and flag systemic issues, helping close the experience gap our top customers feel most acutely as Checkr...
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