Chowbus, a leading restaurant technology company based in the U.S., offers an innovative all-in-one cloud-based restaurant point of sale system designed to streamline operations and boost revenue for restaurants. Backed by Left Lane Capital.
About the role
Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants.
What they're looking for
- Bilingual proficiency in English and Mandarin required. Bilingual proficiency in Cantonese, Korean, Japanese, Vietnamese or other second languages will be considered
- Prior customer services experience or customer facing experience is required
- 1+ years of software operations and hardware installation experience is highly preferred
- Prior startup experience preferred
- Bachelor’s degree in a related field preferred
- Proficient in operating computers for system setup and troubleshooting
More about this role
Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector. Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere.
The Technical Associate is responsible for restaurant technology installations and post-sales support. This role will interface with both restaurants and customers to optimize Chowbus’ service in the local markets where we operate. This operations-driven role will manage partnerships and collaborate cross-functionally across the business.
- Collaborate with the menu team to accurately set up and configure the restaurant’s menu before installation, and assist with menu-related requests as needed post-installation.
- Ensure network setup...
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