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About the role
As an AI Engineer in COEC, you will design, build, and operate production-ready AI agents that power Cisco’s Commerce Operations. You will translate complex operational needs into automated workflows by orchestrating LLM reasoning, tool/function calling, retrieval, enterprise integrations, and agent-to-agent communication. You will be responsible for the full lifecycle of AI agent delivery—from solution design, guardrails, and system integration to evaluation, deployment, monitoring, and continuous improvement.
What they're looking for
- 7+ years of experience in software engineering or a related field within an enterprise environment
- Shown experience building and deploying LLM-powered or agentic AI applications in production
- Strong Python skills and tactical experience with LLM/agent frameworks such as LangChain, LangGraph, AutoGen, CrewAI, OpenAI SDK, Anthropic SDK, or equivalents
- Practical expertise in retrieval-augmented generation (RAG), prompt engineering, tool/function calling, agent orchestration, and multi-agent communication or workflow orchestration
- Experience with API and system integrations, including REST, GraphQL, event-driven services, authentication, and enterprise data sources
- Demonstrated ability to lead technical delivery and collaborate effectively with multi-functional business and engineering teams
More about this role
- This position is listed as hybrid – eligible candidates should expect to be present in the Raleigh-Cisco office on a semi-regular basis.
- Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Join Cisco’s Commerce Operations Engineering Center (COEC) as an AI Engineer, where you will be part of a dynamic team driving innovation through AI-powered automation. Collaborate with multi-functional AI, engineering, and operations teams to transform sophisticated operational challenges into reliable, scalable AI solutions that advance Cisco’s AI-first future.
As an AI Engineer in COEC, you will design, build, and operate production-ready AI agents that power Cisco’s Commerce Operations. You will translate complex operational needs into automated workflows by orchestrating LLM reasoning, tool/function calling, retrieval, enterprise integrations, and agent-to-agent communication. You will be responsible for the full lifecycle of AI agent delivery—from solution design, guardrails, and system integration to evaluation, deployment, monitoring, and continuous improvement. Your work will help eliminate manual tasks, improve speed...
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