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Lead Escalation Engineer

Cisco · Milpitas, California, US · On-site

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About Cisco

Cisco is a worldwide technology leader powering an inclusive future for all. Learn more about our products, services, solutions, and innovations. Backed by Sequoia and Menlo.

About the role

As a Tech Lead, You are responsible for developing software consistent with Cisco ‘Design Thinking Principles’ with a focus on simplification and UX (User Experience) at its core, using secure coding practices, ensuring user privacy, and following software development guidelines. Partners with other teams, including design and product management to create the right solution for the customers. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience
  • Experience with Datacenter Switches and Networking
  • Experience in dealing with customer escalations, troubleshooting skills on L2/L3 technologies, NXOS infrastructure
  • L2/L3/VXLAN forwarding, AI-Networking - Customer Support handling experience, with scripting/development knowledge in networking
  • Comfortable using AI tools such as Copilot and Cursor
  • Ability to design and maintain scalable infrastructure automation using Python
More about this role

The application window is expected to close on: 10/17/2026

The Datacenter Switching team at Cisco is at the core of AI Networking.

We are responsible for designing and developing the next generation of high-performance networking solutions for massive-scale cloud and AI environments. Our work focuses on the Cisco Nexus 9000 Series (Nexus 9K) switches, which serve as the foundational building blocks for modern data center architectures. Nexus 9K switches are critical in modern data centers for providing the high-density, low-latency, and power-efficient performance required for leaf-and-spine fabrics.

We focus on building and optimizing Cisco’s architecture to meet the demands of modern data center workloads and automated cloud environments. The team drives innovation in GPU-Connectivity with architectures to support high-compute clusters. Our scope includes the development of diverse fabric technologies, such as Pure L3, VXLAN, and SRv6 fabrics. Engineers on this team solve complex challenges in programmability, scalability, and telemetry at the core of the global internet infrastructure.

As a Tech Lead, You are responsible for developing software consistent with Cisco ‘Design...

Read the full posting on Cisco's site ↗

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