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About the role
As a Product Support & Operations Specialist at Via, you’ll be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1-2 years of work experience, including internships, we welcome recent graduates eager to grow in a fast-paced, mission-driven environment
- Curious and eager: You love digging into how things work
- Keen to build a career in tech, with an open mind about where you'll want to focus
- Meticulous and analytical, with a strong process orientation and the ability to manage multiple priorities simultaneously
- An entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions
- A natural communicator who instinctively finds the right tone in every situation
More about this role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Product Support & Operations Specialist at Via, you’ll be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to.
This role blends partner-facing work with deep technical problem-solving. You'll bridge the gap between partners' day-to-day realities and Via's Product and Engineering teams. It's a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a real impact from day one. You'll build a strong foundation that makes this an ideal starting point for many directions at Via.
- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Dive into technical issues, troubleshoot, and solve problems fast, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners,...
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