Claravine helps brands and agencies deliver on the promise of modern marketing by standardizing taxonomies, naming conventions, and metadata across all digital experiences. Backed by Five Elms Capital.
About the role
As a Customer Success Manager (CSM), you ensure customers realise measurable value from The Data Standards Cloud and uncover new opportunities for growth. You’ll guide customers from onboarding through full adoption, aligning our platform to their business goals, expanding use cases and driving long-term partnership value. Your ability to translate complex concepts into clear business outcomes will help customers mature their data standards practice and unlock new efficiencies across their digital ecosystem.
What they're looking for
- Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals
- Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes
- Represent the voice of the customer internally, advocating for their needs and priorities
- Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives
- Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes
- Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption
More about this role
Customer Success Manager
Who We Are
At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery led to a unique category solution that continues to redefine how top brands and agencies manage the digital experience. We take the drama out of data by standardizing data at the source, giving people, teams and technology a shared understanding of their data.
What We Do
Claravine is The Data Standards Company. We help brands and agencies deliver on the promise of modern marketing by standardizing taxonomies, naming conventions, and metadata across all digital experiences at the source of data creation. That’s why a quarter of the Fortune 100 use our platform, The Data Standards Cloud, to define, apply and connect standards across their ecosystem for faster decisions, greater agility, and increased ROI.
We Are Hiring
As a Customer Success Manager (CSM), you ensure customers realise measurable value from The Data Standards Cloud and uncover new opportunities for growth. You’ll guide customers from onboarding through full adoption, aligning our platform to their business goals, expanding use cases and driving long-term partnership value. Your...
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