Automate scheduling, referrals, and patient engagement 24/7. Clarion's AI handles every call, cuts no-shows in half, and doubles referral conversion. Backed by Y Combinator.
About the role
Act as the escalation point for customer questions, bugs, and operational issues your team can't resolve alone, and escalate technical matters to Forward Deployed Engineers when needed. Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years in a customer-facing role managing post-sales relationships for technical products in healthcare, ideally in B2B SaaS, including experience managing a team
- Proven track record owning revenue metrics (NRR, retention, expansion) and identifying upsell and cross-sell opportunities
- Comfortable leading meetings with key stakeholders, building trust with senior decision-makers, and translating technical concepts into business value
- Able to triage technical issues, understand system architecture at a high level, and communicate effectively with both engineers and non-technical customers
- Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball
- You're energized by customer relationships and see renewals and expansions as the natural result of delivering exceptional value
More about this role
Clarion is the AI front office platform for healthcare. We help practices resolve more patient requests—from scheduling and referrals to prescription refills, billing questions, and outreach—without adding front-office headcount.
Today, clinics miss 30–40% of inbound calls while staff spend too much time on repetitive administrative work. Clarion’s AI agents do more than answer the phone: they follow each practice’s rules, complete workflows end-to-end, and document the outcome directly in the EHR.
We’ve already supported hundreds of thousands of patient interactions across more than 20 specialties and hundreds of clinic locations. Clarion was founded by a Stanford- and Harvard-trained physician who helped build Two Chairs and Ophelia, alongside an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce—bringing deep clinical and technical expertise to healthcare communication. Backed by $10M from Accel, Y Combinator, and Sequoia (scout), Clarion is built by a fast-moving, high-ownership team.
Early-stage with strong market validation: We are rapidly growing and offering the high-impact environment of an early-stage startup.
Solving a massive healthcare challenge: We're...
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