Our mission is to make the world more productive. To do this, we built the everything app for work - Tasks, Docs, Goals, and Chat. Backed by Lightspeed and a16z.
About the role
As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.
What they're looking for
- 3–5+ years in systems administration, business systems engineering, or customer support platform work
- Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value
- Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher
- Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly
- Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations
More about this role
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.
This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership...
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