CloudZero offers a cloud cost intelligence platform that enables organizations to analyze and manage their cloud expenditures. Backed by Underscore VC.
About the role
CloudZero is hiring a Senior Customer Success Manager to join our growing CS team this year. In this role, you'll own customer relationships from onboarding through renewal, driving adoption, retention, and expansion across our SaaS platform. You'll work closely with Sales, Technical Account Managers (TAMs), Support, Product, and Engineering to ensure customers achieve targeted business outcomes, strong return-on-investment (ROI) and have a world-class experience.
What they're looking for
- 5+ years in customer-facing roles within a SaaS company
- Proven success managing renewals, driving adoption, and leading expansion conversations
- Experience working against a quota or revenue-related KPIs
- Comfort with consumption or usage based pricing, and the conversations that come with it
- Working knowledge of Salesforce for managing opportunities, renewals, and expansions
- Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly to technical and business audiences
More about this role
CloudZero is hiring a Senior Customer Success Manager to join our growing CS team this year. In this role, you'll own customer relationships from onboarding through renewal, driving adoption, retention, and expansion across our SaaS platform. You'll work closely with Sales, Technical Account Managers (TAMs), Support, Product, and Engineering to ensure customers achieve targeted business outcomes, strong return-on-investment (ROI) and have a world-class experience. This role reports to the Manager of Customer Success.
Your closest partner is your TAM. They go deep on the technical relationship and the data behind the value story. You own the relationship, the business outcome, and the renewal. You will carry a book of 30 to 50 accounts.
This is an AI native team. CloudZero is the AI ROI company, and we hold our own AI spend to the same return test we ask of our customers. Our CS team has built its own library of AI skills that automate the repeatable parts of the job, from account prep and health checks to onboarding and reporting. That work was built by the team, not handed to them. We are looking for someone who already works this way and can show us what they have built,...
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