Turn buyer feedback into a strategic advantage. Clozd delivers rich insights on deals, churn, and customer decisions—so you can win more and retain better. Backed by Madrona.
About the role
Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey. We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth.
What they're looking for
- 1+ year(s) of experience in technical solutions, implementations, support, or related roles within a B2B SaaS environment
- Strong communication skills, with the ability to clearly explain complex technical topics
- Ability or eagerness to quickly master new technical tools and concepts
- Practical experience with CRM platforms (Salesforce preferred) and integrations
- Confidence presenting to an executive audience
- Strategic and proactive mindset for improving processes and enhancing client satisfaction
More about this role
Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey.
We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth.
We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment, and never compromise their integrity.
The Technical Implementation Specialist at Clozd is a key role combining new client onboarding, technical integrations, and strategic client engagement to ensure Clozd customers are set up for success.
Client Engagement & Feature Adoption
- Act as a project manager to oversee the onboarding process for all new clients.
- Engage weekly with clients at the beginning of their contract to drive successful adoption of features by offering training and support...
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