The first AI-powered demo platform designed to sell, market and implement technical products with ease. Backed by Y Combinator.
About the role
We’re looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds empathy, credibility, and process excellence across our customer lifecycle. You’ll mentor, hire, and develop a team responsible for delivering exceptional onboarding, activation, and retention outcomes for all of our customer segments.
What they're looking for
- 5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams
- A proven player-coach: you lead by example while enabling others to succeed
- Track record of high-touch onboarding and expansion motions in SMB and mid-market
- Expertise in creating structure from ambiguity—using data, systems, and coaching to drive repeatable outcomes
- Strong communicator with a bias for clarity, urgency, and action
- Deep empathy for customers—and for the CSMs who serve them
More about this role
Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on the country’s 500,000 commercial fleets, 40 million commercial vehicles, and many million commercial drivers. The incumbent technologies that cater to these customers are decades old, and drivers and fleets increasingly demand modern digital experiences and affordable and transparent financial services products. Coast's mission is to deliver them at a transformational scale, beginning with the Coast Fleet and Fuel Card built on a cutting-edge spend management platform.
We’re looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds empathy, credibility, and process excellence across our customer lifecycle. You’ll mentor, hire, and develop a team responsible for delivering exceptional onboarding, activation, and retention outcomes for all of our customer segments.
- Deliver consistent customer value across the lifecycle
- Deliver excellent GRR & NRR—and raise it further through proactive health monitoring and disciplined retention and expansion execution.
- Increase...
Browse similar: Startup jobs