Coco is a last-mile delivery service that deploys human-operated sidewalk robots to transport goods from merchants to their customers. Backed by Pelion Venture Partners.
About the role
Own city-level operations : Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in New Jersey. You are accountable for hitting the numbers—delivery completion rate, uptime, cost per delivery—and you'll know at any given moment exactly where you stand.
What they're looking for
- 3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar. You've run something where stuff actually happens in the real world, not just on a screen
- Proven track record managing a direct labor workforce—whether in-house or contract—including hiring, scheduling, performance management, and holding people accountable to standards
- Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers, you bring them
- Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously
- Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike
- Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks
More about this role
At Coco, we're reimagining last-mile delivery with a fleet of autonomous robots built for the real world. Our mission is to make delivery more accessible, reliable, and sustainable—one city at a time. We're already operating in Los Angeles, Chicago, Miami, Jersey City, and Helsinki, and we’ve completed hundreds of thousands of orders for thousands of merchants. But we're just getting started.
As a City Manager, you will own New Jersey's Coco operation end-to-end. You'll be the face of Coco in the market—the person merchants call when something goes wrong, the person who keeps the fleet healthy and the numbers green, the person who grows our footprint block by block. This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk. If you thrive on accountability, love managing to metrics, and know how to get the best out of a frontline workforce, you'll fit right in.
Own city-level operations : Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in New Jersey. You are accountable for hitting the numbers—delivery completion rate, uptime,...
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