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About the role
Serve as the operational point person for the AMER Customer Success organization, partnering closely with CSMs and CS leadership. Own and continuously improve Pylon workflows, configurations, and automations supporting customer communication, ticketing, and CS processes.
What they're looking for
- 2+ years of experience in Sales Operations, Revenue Operations, Customer Success Operations, or a related go-to-market operations role
- Hands-on experience administering and optimizing Pylon
- Strong experience with Salesforce, including managing workflows, reporting, data quality, or process improvements
- Experience supporting a Customer Success organization and understanding the operational needs of CSM teams
- Familiarity with customer health, renewals, retention, expansion, NRR, and GRR
- Strong analytical and problem-solving skills, with the ability to turn ambiguous problems into practical, scalable processes
More about this role
We're looking for a Sales Operations Lead to lead our Sales Operations for AMER at Coder, with a strong focus on the systems and processes supporting our Customer Success organization. This remote role matters because reliable workflows, clean data, and clear reporting help our teams improve retention, expansion, and customer health.
You’ll work across Customer Success, Sales, and Sales Engineering to improve how we manage the customer lifecycle from closed-won through renewal. You’ll own key CS workflows in Pylon and Salesforce, build useful reporting, and partner with the Global Director of Sales Operations and CS leadership to turn operational needs into scalable systems.
Serve as the operational point person for the AMER Customer Success organization, partnering closely with CSMs and CS leadership.
Own and continuously improve Pylon workflows, configurations, and automations supporting customer communication, ticketing, and CS processes.
Build and maintain reporting and dashboards for customer health, renewal risk, NRR, GRR, and CSM productivity.
Manage the systems and workflows supporting Customer Success, including Pylon, Salesforce, integrations, and data hygiene.
Design...
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