AI-powered medical record retrieval, chronologies & case insights built for personal injury law firms. HIPAA-compliant with nationwide 50-state coverage. Backed by Y Combinator.
About the role
Most of our customers are small to mid-sized law firms. These are firms where operations and teams are lean and a set of records can make or break a quarter of business. As a Mid-Market & SMB Customer Success Lead at Codes Health, you'll manage a high-volume portfolio of these firms, helping them get up and running fast, stay engaged, and grow with us over time. Success in this role means building scalable systems alongside genuine relationships — you know when to automate and when to pick up the phone.
What they're looking for
- 3–5 years of B2B Customer Success experience managing a high-volume SMB or mid-market book
- Proven ability to balance scale and personalization — you know how to manage 50+ accounts without every one feeling like a number
- Strong analytical instincts: comfortable using product usage data and CRM signals to prioritize your attention
- Excellent written communication — a lot of your relationship-building happens via email and portal messages
- Experience building or following playbooks in a fast-moving environment
- Comfortable with ambiguity and eager to build — this is an early-stage role with a lot of whitespace
More about this role
At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.
Started just over a year and a half ago, our volume is doubling MoM with a clear path to category leadership. We support practices ranging from Plaintiff Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today.
Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.
Most of our customers are small to mid-sized law firms. These are firms where operations and teams are lean and a set of records can make or break a quarter of business. As a Mid-Market & SMB Customer Success Lead at Codes Health, you'll manage a high-volume portfolio of these firms, helping them get up and running fast, stay engaged, and grow with us over time. Success in this role means building scalable systems alongside genuine relationships — you know when to automate and when to pick up the phone.
Manage a broad portfolio of mid-market and SMB law firms...
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