Cognition operates Devin, the first autonomous software engineer. Devin plans, writes, tests, and ships production code inside your existing workflows. Backed by Accel, Battery and Bessemer.
About the role
Cognition is building the AI software engineer of the future. As an AI Support Engineer, you will be responsible for resolving complex technical issues for customers using Devin and Windsurf in real-world development environments.
What they're looking for
- 4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling
- Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience
- Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals
- Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports
- Experience analyzing logs, traces, errors, and system behavior across distributed or multi-component systems
- Strong ability to read and reason about code in multiple languages, such as Python, TypeScript, Java, Go, or similar
More about this role
We're the makers of Devin, the first AI software engineer.
Our team is extremely talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.
Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us.
Cognition is building the AI software engineer of the future. As an AI Support Engineer, you will be responsible for resolving complex technical issues for customers using Devin and Windsurf in real-world development environments.
This role goes well beyond basic support. You will investigate ambiguous, environment-specific problems across codebases, infrastructure, developer tooling, CI/CD systems, APIs, containers, and cloud platforms. You will reproduce bugs, analyze logs, trace failures, form root-cause hypotheses, and drive issues to resolution quickly and rigorously.
We are looking for someone with strong debugging instincts, broad systems...
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