Cognition operates Devin, the first autonomous software engineer. Devin plans, writes, tests, and ships production code inside your existing workflows. Backed by Accel, Battery and Bessemer.
About the role
Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us. We’re looking for an IT Support Engineer to own frontline employee support in our San Francisco office and raise the quality of service across Cognition’s global IT operations.
What they're looking for
- A track record of remaining hands-on in frontline enterprise support while raising standards for issue quality, troubleshooting, and employee experience
- Demonstrated experience operating in high-volume support environments that combine queue-based service with walk-ups and workplace technology support
- A developed point of view on support quality, prioritization, escalation, and where documentation, self-service, or automation will improve the employee experience
- Strong troubleshooting experience across macOS and Windows endpoints, mobile devices, identity and access, SaaS applications, conferencing, and network connectivity
- Experience working within an ITSM queue and maintaining high standards for ticket ownership, categorization, SLA performance, documentation, escalation, and follow-through
- A track record of resolving ambiguous or complex issues by asking good questions, gathering evidence, isolating variables, and communicating a clear path forward
More about this role
We're the makers of Devin, the first AI software engineer.
Our team is extremely talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.
Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us.
We’re looking for an IT Support Engineer to own frontline employee support in our San Francisco office and raise the quality of service across Cognition’s global IT operations.
This role is for someone who views support as a technical and service discipline, not simply a stepping stone. The right person can manage volume without sacrificing care, remain calm when the environment is changing quickly, and turn incomplete reports into clear diagnoses and durable resolutions. Engineering depth may vary, but strong candidates see frontline support as a craft in its own right, are building depth in one or two adjacent areas, and can partner closely with...
Browse similar: AI jobs · AI startup jobs · Startup jobs · San Francisco Bay Area