Cognition operates Devin, the first autonomous software engineer. Devin plans, writes, tests, and ships production code inside your existing workflows. Backed by Accel, Battery and Bessemer.
About the role
Cognition is building the AI software engineer of the future. As a Support Specialist focused on Subscriptions & Billing, you will own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues across Cognition and Windsurf customers.
What they're looking for
- 2+ years of experience in customer support, billing operations, revenue operations, customer success, account management, or a similar customer-facing operational role
- Familiarity with subscription billing platforms such as Stripe, Chargebee, or similar
- Familiarity with ticketing and customer support systems such as Zendesk, Pylon, Intercom, or similar
- Excellent written communication and customer judgment, especially when handling sensitive or high-stakes billing issues
- Strong attention to detail and ability to manage billing-related work accurately across multiple systems and workflows
- Strong organizational skills and ability to manage a high volume of concurrent tickets and escalations
More about this role
We're the makers of Devin, the first AI software engineer.
Our team is extremely talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.
Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us.
Cognition is building the AI software engineer of the future. As a Support Specialist focused on Subscriptions & Billing, you will own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues across Cognition and Windsurf customers.
This role requires excellent written communication, strong operational judgment, attention to detail, and the ability to manage sensitive customer issues with urgency and accuracy. You will help customers navigate everything from plan changes and payment failures to refunds, invoice blockers, purchase orders, renewal questions, and enterprise billing workflows.
You will be the...
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