Cohere Health is a healthcare technology company, focused on improving the efficiency and effectiveness of healthcare delivery. Backed by Flare Capital Partners.
About the role
Client Support Specialist serves as this role plays a critical role in investigating, triaging and prioritizing issues related to our technology. Your dedication to investigating complex technical issues and delivering exceptional customer service will be instrumental in enhancing the overall experience of our clients and contributing to the success of our organization.
What they're looking for
- Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
- 2+ years proven experience in providing technical support for healthcare technology products or software applications
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues effectively
- Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders
- Customer-centric approach with a passion for delivering exceptional customer service and building long-term relationships
- Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously
More about this role
Client Support Specialist serves as this role plays a critical role in investigating, triaging and prioritizing issues related to our technology. Your dedication to investigating complex technical issues and delivering exceptional customer service will be instrumental in enhancing the overall experience of our clients and contributing to the success of our organization.
- Bug Investigation, triage and resolution:
- Promptly and thoroughly investigate product bugs using all available resources, within assigned timeframes
- Diagnose and troubleshoot technical issues reported by clients, looking to gather comprehensive information to share with other stakeholders
- Determine which bugs you are able to resolve and promptly resolve these
- Document findings and follow processes for clear process flows
- Partner with product and technical teams for rapid resolution of “mission critical” bugs, corralling key stakeholders and providing timely updates as needed
- Prioritization:
- Work with stakeholders to understand the impact of bugs to users and the larger business
- Use judgment to assess relative priorities of various issues
- Document and communicate priorities clearly according to...
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