Cohere Health is a healthcare technology company, focused on improving the efficiency and effectiveness of healthcare delivery. Backed by Flare Capital Partners.
About the role
Cohere's Client & User Management team is responsible for ensuring that client organizations are supported throughout their lifecycle of using the platform. This role will ensure our client reviewer teams—RN and MD reviewers—have the right tools, training, and resources to effectively manage their queues across all lines of business. The Client Training Specialist position is a specialist-level role critical to our organization's success.
What they're looking for
- Bachelor's degree in Business, Communications, Education, or a related field
- 3–5 years of experience in a customer service and/or client-facing role
- 2+ years of experience designing and delivering training to client teams or end users
- Background in instructional design, content writing, or training development
- Technology platform or SaaS domain experience, healthcare technology experience, particularly supporting utilization management or prior authorization workflows, is a plus
- Strong understanding of queue management concepts and reviewer workflows, or the ability to rapidly learn them
More about this role
Cohere's Client & User Management team is responsible for ensuring that client organizations are supported throughout their lifecycle of using the platform. This role will ensure our client reviewer teams—RN and MD reviewers—have the right tools, training, and resources to effectively manage their queues across all lines of business. The Client Training Specialist position is a specialist-level role critical to our organization's success.
As a Client Training Specialist, you will work closely with many teams at Cohere to deeply understand our mission, our clients' organizational operating structures, and the internal workflows of their review teams. You will develop an expert-level understanding of current and future state workflows, client-specific customizations, and queue management processes. You will use this knowledge to support, coordinate, and execute training programs that enable RN and MD reviewers to operate efficiently within Cohere's platform.
The Client Training Specialist will be highly organized in order to plan and execute all client training sessions and activities, successfully engaging reviewer teams to drive adoption and proficiency in queue management...
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