Cohere Health is a healthcare technology company, focused on improving the efficiency and effectiveness of healthcare delivery. Backed by Flare Capital Partners.
About the role
Cohere's Provider & Client User Management Team is responsible for ensuring consistent delivery of a proactive, supportive, and partner-oriented experience to an assigned portfolio of providers/practices and client users across our health plan partners' networks. The Provider Success Manager (PSM) is a critical role that leads the end-to-end execution of the provider and client user onboarding plan—from pre-implementation through post go-live—ensuring a seamless, high-quality user experience at every stage.
What they're looking for
- Bachelor's degree
- 3-4 years of experience as an account manager, plus 3+ years of experience in healthcare, health plan, provider, or health tech environments
- Direct experience working in a physician's office, provider practice, or clinical office setting (e.g., office manager, revenue cycle, patient access/claims, or clinic operations)
- Experience working with healthcare programs and direct engagement with provider and/or member populations
- Strong communication skills with the ability to translate policy and process into provider-friendly language
- Relationship-building and negotiation skills, especially in regulated or bureaucratic environments, with a clear and professional communication style
More about this role
Cohere's Provider & Client User Management Team is responsible for ensuring consistent delivery of a proactive, supportive, and partner-oriented experience to an assigned portfolio of providers/practices and client users across our health plan partners' networks. The Provider Success Manager (PSM) is a critical role that leads the end-to-end execution of the provider and client user onboarding plan—from pre-implementation through post go-live—ensuring a seamless, high-quality user experience at every stage.
In this role, you will own the full lifecycle of provider and client user engagement: onboarding, training coordination, change enablement, and ongoing relationship management. You will serve as the connective thread between Cohere's internal teams (Onboarding, Training, Implementation, Client Success) and our health plan partners' training teams and provider experience teams to ensure every user—provider and client alike—has a great experience from day one and beyond.
As a PSM, you will deeply understand the provider and client user journey, anticipate friction points, and proactively drive solutions that support successful adoption, sustained engagement, and long-term...
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