Backed by Accel, Battery and Sequoia.
About the role
As a Manager, Sustenance Engineering at Cohesity, you will lead a dynamic team of ~15 North America-based Sustenance Engineers, working closely with Support, Sustenance, and R&D to resolve escalated cases and drive product improvements. You'll advocate for customer needs while enhancing product supportability and debuggability.
What they're looking for
- 1. BS/MS in Computer Science, Engineering, or equivalent professional experience
- 2. Manager with 3+ years leading technical teams in support or engineering environments and 8+ years of total Engineering experience with strong exposure to SDLC practices
- 3. Demonstrated ability to solve problems, lead solutions in a hyper-converged environment involving storage, networking, security etc.,
- 4. Passion for making data-driven decisions
- 5. Proficient understanding of customer service operations and remote technical support methodologies and standard processes
- 6. Track record of recruiting top talent and building scalable, high-performing teams
More about this role
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
As a Manager, Sustenance Engineering at Cohesity, you will lead a dynamic team of ~15 North America-based Sustenance Engineers, working closely with Support, Sustenance, and R&D to resolve escalated cases and drive product improvements. You'll advocate for customer needs while enhancing product supportability and debuggability.
1. Lead & Mentor team of ~15 North America based Sustenance Engineers and represent Global Sustenance Engineering Team (GSE).
2. Serve as the bridge between R&D and Customer...
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