Run AI-powered design reviews, capture expert feedback, and turn engineering knowledge into faster decisions. Backed by Insight and Y Combinator.
About the role
The Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality enablement across our customer base.
What they're looking for
- Create customer-facing onboarding and enablement materials (videos, guides, templates, self-paced modules)
- Design interactive learning paths for end-users
- Translate complex product workflows into clear, actionable resources
- Build assessments to check comprehension and certification exams to validate mastery of knowledge and skills
- Develop CoLab Academy curriculum (certifications, learning paths, use case guides)
- 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
More about this role
At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world such as Ford, Johnson Controls, Komatsu, and Polaris in the industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.
We’re building a world-class customer education program to help every customer adopt faster, achieve measurable outcomes, and renew with confidence. This is a foundational role of that function.
The Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality enablement across our customer base. You'll partner closely with Product (who owns in-product experience), Customer Success (who understand customer pain points and workflows), our Implementation Specialist (who delivers hands-on...
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