Run AI-powered design reviews, capture expert feedback, and turn engineering knowledge into faster decisions. Backed by Insight and Y Combinator.
About the role
As a Senior Customer Success Manager , you will lead the post-sale customer journey for a portfolio of our largest Enterprise customer, with a focus on driving measurable business results, product adoption, long-term retention. You’ll partner closely with engineering and business stakeholders to align execution to customer goals, drive product adoption, and ensure CoLab becomes integral to customers’ workflows.
What they're looking for
- 4-6 years of Customer Success or Account Management in B2B SaaS
- Experience working with technical, specialized customer personas
- Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
- Strong customer storytelling, executive presence, and internal influence
- Proven success driving translating adoption to high-impact customer value
- Highly organized, proactive, and comfortable managing ambiguity
More about this role
At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.
As a Senior Customer Success Manager , you will lead the post-sale customer journey for a portfolio of our largest Enterprise customer, with a focus on driving measurable business results, product adoption, long-term retention. You’ll partner closely with engineering and business stakeholders to align execution to customer goals, drive product adoption, and ensure CoLab becomes integral to customers’ workflows.
You’ll be part of a cross-functional account team, working closely with Customer Engineering Advisors to deliver technical enablement and collaborating with Sales partners to support retention and expansion. This is a growth-oriented role for someone who thrives in...
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