Comfy develops and maintains open-source software centered on generative AI workflows, primarily through its core product, ComfyUI, a node-based application for building and managing AI-driven content creation pipelines. Backed by Craft Ventures.
About the role
We’re hiring our first Customer Success Manager to help our most strategic customers adopt Comfy, get into production, and grow with us. You’ll work directly with customers while building the foundation of our customer success function. That means leading onboarding, teaching teams how to use Comfy effectively, resolving adoption barriers, and defining how we track customer health, manage renewals, and identify expansion opportunities. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Hands-on ComfyUI experience. You’ve built workflows, encountered problems, and worked through them. You can explain your choices and help someone else learn
- Experience owning customer relationships at a technical SaaS, developer tools, creative software, or AI company—typically five or more years
- A track record of driving onboarding, adoption, retention, and expansion, with concrete examples of your contribution
- Experience building processes in an early-stage or rapidly growing business
- The ability to earn trust with both creative and technical stakeholders, from a production artist or VFX supervisor to a pipeline lead or CTO
- Comfort discussing models, custom nodes, APIs, and workflow dependencies. Coding experience is helpful, practical technical judgment is essential
More about this role
Comfy is the open, modular platform for visual AI. Artists, studios, developers, and enterprise teams use ComfyUI to build workflows across image, video, audio, and 3D—with control over the models, parameters, and processes behind their work.
We’re hiring our first Customer Success Manager to help our most strategic customers adopt Comfy, get into production, and grow with us.
You’ll work directly with customers while building the foundation of our customer success function. That means leading onboarding, teaching teams how to use Comfy effectively, resolving adoption barriers, and defining how we track customer health, manage renewals, and identify expansion opportunities.
This is a hands-on role for someone who knows ComfyUI, understands how creative and technical teams work, and has built customer relationships that translate into lasting adoption.
Lead customers from initial goals to working production workflows, with clear milestones and measurable outcomes.
Run practical onboarding sessions, workshops, and product deep dives for artists, technical leads, and enterprise teams.
Help customers navigate workflows, models, custom nodes, and deployment options across ComfyUI,...
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