The phone that gives families peace of mind about aging parents. Backed by Y Combinator.
About the role
We have 25,000+ families paying us every month for something they deeply value. Churn is low. NPS is high. The upsell products are built and ready. What does not exist yet is the motion to move customers into them: the trigger identification, the experiment infrastructure, the lifecycle sequences, the in-product moments that surface the right product at the right time to a customer who already trusts us.
What they're looking for
- You have 6+ years of product experience with at least 3 in a growth or monetization role
- You have worked in consumer subscription, not just B2B SaaS
- You can point to a specific experiment you ran, what you learned, and what it moved
- You are energized by owning a number, not just a roadmap
- You are both comfortable with ambiguity and heavily biased toward action
- You communicate clearly and understand fine distinctions quickly in structures or philosophies
More about this role
Communications for the aging in America is broken. Seniors are isolated. Their families are anxious in ways that go far beyond "I hope mom's alright." James Graham started this company after seeing his own grandmother get taken advantage of by the large telecom hegemony.
They are checking her bank account daily because they cannot tell if she is being scammed. They are calling three times a day because she did not pick up and they do not know if she is okay. They are lying awake wondering if she is connected to anyone, or just sitting alone. And at the most basic level, a lot of their phone service is completely unreliable or breaks entirely for the family once she reaches a certain age.
There are 55 million Americans over 65 living at home. Most of them, and most of their families, are navigating this alone.
Community Phone is fixing that. We built a phone so simple it works out of the box, no setup required. We wrapped it with AI-powered check-in calls that surface how she is really doing. And we built a family app that replaces daily dread with genuine safety and peace of mind.
It is working. We are well into 8-figure subscription ARR, pacing to 9-figure, with 25,000+ families...
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