Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
About the role
The MIP Client Success Manager is the primary relationship owner for an assigned portfolio of MIP Fund Accounting clients and channel partners. This role blends client retention, revenue growth, and product adoption — ensuring clients derive measurable value from Momentive's MIP platform and adjacent SaaS offerings including Accounting and Fundraising products.
What they're looking for
- Bachelor's degree in Business, Accounting, Nonprofit Management, or a related field — or equivalent work experience
- 1-3 years of experience in account management, client success, or B2B sales with a measurable track record of retention and/or revenue growth
- Must have CRM experience (Salesforce preferred) experience maintaining pipeline, forecasting, and account health data
- Strong understanding of SaaS business models and subscription renewal cycles
- Excellent communication, presentation, and stakeholder influence skills — comfortable engaging from end-users through C-suite
- Demonstrated ability to manage a large account portfolio with strong organizational skills and attention to detail
More about this role
The MIP Client Success Manager is the primary relationship owner for an assigned portfolio of MIP Fund Accounting clients and channel partners. This role blends client retention, revenue growth, and product adoption — ensuring clients derive measurable value from Momentive's MIP platform and adjacent SaaS offerings including Accounting and Fundraising products.
The ideal candidate is a consultative, data-driven relationship manager who thrives on helping nonprofit and government organizations succeed, can navigate a partner channel, and brings a track record of expanding revenue within an existing account base.
- Serve as the primary point of contact and trusted advisor for an assigned portfolio of MIP clients and channel partners.
- Conduct regular business reviews (QBRs/EBRs) to assess client health, drive product adoption, and align on success milestones.
- Proactively monitor account health indicators — usage data, support trends, renewal risk — and develop mitigation plans where needed.
- Build and maintain relationships across multiple stakeholder levels within client organizations, including finance leaders, IT, and executive sponsors.
- Own renewal outcomes for the...
Browse similar: Startup jobs · Remote jobs