Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
About the role
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
What they're looking for
- Serve as the primary point of contact for client inquiries related to events technology, AV systems, and software platforms via phone, email, and ticketing systems
- Diagnose and resolve technical issues remotely in a timely and professional manner
- Maintain detailed records of support interactions, troubleshooting steps, and resolutions
- Escalate complex issues to internal technical teams when necessary and follow through to resolution
- Travel to client sites to deliver hands-on training sessions on software platforms and AV/events technology
- Develop and maintain training materials, user guides, and documentation tailored to client needs
More about this role
POSITION OVERVIEW
Reporting to the Director of Event Operations, the Event/Equipment Support Specialist in Events Technology is Momentive's primary frontline resource for clients using our events technology and AV systems. This is a hybrid role that blends remote technical support, periodic onsite client training, and in-office equipment testing — ensuring clients have a seamless experience before, during, and after their events. The ideal candidate thrives in a fast-paced environment, builds strong client relationships, and brings a passion for technology in the live events and production space. This is an on-site role in our East Norriton Township, PA location with occasional travel required.
CORE RESPONSIBILITIES
Remote Client Support
- Serve as the primary point of contact for client inquiries related to events technology, AV systems, and software platforms via phone, email, and ticketing systems.
- Diagnose and resolve technical issues remotely in a timely and professional manner.
- Maintain detailed records of support interactions, troubleshooting steps, and resolutions.
- Escalate complex issues to internal technical teams when necessary and follow through to...
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