Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
About the role
Provide timely responses to customer service inquiries via product ticket system Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat)
What they're looking for
- High school diploma or its equivalent
- 2-year degree in Accounting or 2 years Accounting work experience preferred
- 1-2 years of customer service experience required
- Experience using MIP Accounting
- Strong organizational skills
- Excellent verbal and written communication skills
More about this role
Provide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff. This position requires a solid understanding of general ledger accounting fundamentals.
Provide timely responses to customer service inquiries via product ticket system
Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat)
Collaborate with team members to provide resolutions to customer inquiries
Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores
Answer product related how to questions for new and existing customers on the product you support through phone calls, web cases and chat as well as support the utilization of...
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