About Communtiy Brands
Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
About the role
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
What they're looking for
- Provide world-class, consultative services to a curated set of clients through the entire event project life cycle, including:
- Understand clients’ event-related goals and objectives
- Ensure initial configuration and event set-up is performed accurately and in a timely fashion
- Assist with iterative configuration changes through the event cycle
- Assist clients with troubleshooting complex or hard-to-diagnose challenges they are facing in their use of the software
- Consult/train clients on how to best use the software to support their unique requirements and workflows
More about this role
HOW YOU WILL MAKE AN IMPACT
- Provide world-class, consultative services to a curated set of clients through the entire event project life cycle, including:
- Understand clients’ event-related goals and objectives
- Ensure initial configuration and event set-up is performed accurately and in a timely fashion
- Assist with iterative configuration changes through the event cycle
- Assist clients with troubleshooting complex or hard-to-diagnose challenges they are facing in their use of the software
- Consult/train clients on how to best use the software to support their unique requirements and workflows
- Ensure that clients make use of our Product Education team and resources so they are properly enabled to use our products
- Guide clients in how to engage with our Support team for rapid and/or asynchronous response to their questions/issues
- Be a subject matter expert on the proper implementation and use of a2z products and services internally
- Create Statement of Work where the scope of the project is being exceeded
- Work collaboratively with the Account Management (AM) team to assess client health and share opportunities for the AMs to sell additional products and services
-...
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