Momentive Software offers cutting-edge software for nonprofits. Partner with us to achieve your goals and make a meaningful impact in your community. Backed by Insight.
About the role
As an Strategic Account Manager, you own the relationship with a portfolio of Momentive clients after the sale. You keep them renewing, help them get more value out of the products they already have, and find the right moments to bring in more of the Momentive portfolio. You are the client’s advocate inside Momentive and Momentive’s trusted partner inside their organization.
What they're looking for
- 3+ years in account management, customer success, or a client-facing sales role, ideally in B2B SaaS
- A track record of meeting or exceeding retention and renewal targets
- Experience identifying and closing expansion opportunities within an existing account base
- Comfort managing a portfolio of accounts at once, prioritizing where your time has the most impact
- Experience navigating accounts with more than one stakeholder or decision-maker
- Familiarity with the association, nonprofit, or membership technology space is a plus
More about this role
Position Overview
As an Strategic Account Manager, you own the relationship with a portfolio of Momentive clients after the sale. You keep them renewing, help them get more value out of the products they already have, and find the right moments to bring in more of the Momentive portfolio. You are the client’s advocate inside Momentive and Momentive’s trusted partner inside their organization.
Position Summary
You will manage a defined book of existing Momentive clients — associations, nonprofits, and membership organizations — with direct responsibility for retention and expansion of revenue. You will run account reviews, track client health, spot risk early, and build the case for renewal and growth well before a contract is up. You report to the Director, Sales – Account Management and partner daily with Customer Success, Support, and Product to keep clients moving forward with Momentive.
A Day in the Life
- Own a portfolio of existing Momentive clients, serving as their main point of contact after the sale.
- Manage renewals for your accounts start to finish, and catch churn risk early enough to fix it.
- ind and close expansion opportunities — cross-sell and upsell across the...
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