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About the role
The Enterprise Customer Success Manager owns the strategic relationship and customer experience across a portfolio of ComplyAdvantage’s enterprise customers. You will serve as the customer’s primary strategic partner, helping them adopt our technology, realize measurable value and strengthen their financial-crime risk programs.
What they're looking for
- Minimum of six (6) years experience in customer success, strategic account management or enterprise consulting within a SaaS environment
- Minimum of four (4) years experience working with enterprise customers (Fortune 500)
- Must be legally authorized to work in the United States without need for current or future sponsorship
More about this role
The Enterprise Customer Success Manager owns the strategic relationship and customer experience across a portfolio of ComplyAdvantage’s enterprise customers. You will serve as the customer’s primary strategic partner, helping them adopt our technology, realize measurable value and strengthen their financial-crime risk programs.
You will act as the quarterback of the customer relationship, coordinating the right resources across Sales, Professional Services, Support, Product and leadership. Success requires strong executive presence, commercial judgment and the ability to navigate complex customer organizations.
This role goes beyond relationship management. You will be accountable for customer health, adoption, value realization, retention and the identification of credible growth opportunities.
- Own a portfolio of complex enterprise and financial-services customers.
- Build trusted relationships across the customer organization, from operational users to executive sponsors and economic buyers.
- Develop a clear understanding of each customer’s business model, financial-crime program, priorities and measures of success.
- Establish multithreaded relationships so customer success...
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