Conduit Health provides telehealth DME access and telepsychiatry consultations, connecting patients and providers online. Backed by Drive Capital.
About the role
We're looking for a Manager, Lifecycle & Comms to own how Conduit communicates with patients, caregivers, and partners across their entire journey with us. This is a highly cross-functional builder-operator role spanning communications strategy, hands-on execution, performance optimization, and the infrastructure that powers it all. You'll define what we say, when we say it, which channels we use, and how our voice shows up - and then own the day-to-day operation that brings that strategy to life.
What they're looking for
- Patient & Revenue Minded: You think in experience and revenue outcomes, and build comms that serve our patients and the business equally
- Systems Thinker: You understand how data, tools, triggers, and channels come together to power lifecycle communications. You can set clear requirements, manage technical resources, and identify and lead improvements across the communications ecosystem
- Operationally Fluent: You're comfortable being the person ops and support come to when messaging isn’t working as intended for our patients
- Hands-On: You’re comfortable moving from strategy to execution. You’ve built lifecycle programs yourself - from segmentation and journey design to campaign setup, testing, launch, and optimization - and know how to get things out the door
- Builder Mentality: You're excited to be the hands-on-keyboard operator of this function today, with a real appetite to hire and manage a team as we grow
- Compliance-Oriented: You understand the tone, trust, and compliance considerations that come with messaging patients, even under pressure to move fast
More about this role
Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks — while we handle every step behind the scenes.
We're looking for a Manager, Lifecycle & Comms to own how Conduit communicates with patients, caregivers, and partners across their entire journey with us. This is a highly cross-functional builder-operator role spanning communications strategy, hands-on execution, performance optimization, and the infrastructure that powers it all. You'll define what we say, when we say it, which channels we use, and how our voice shows up - and then own the day-to-day operation that brings that strategy to life.
You’ll oversee the communications ecosystem end-to-end, from transactional messaging and lifecycle journeys to marketing and educational campaigns. You'll own developing and writing the communications themselves, while leveraging...
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