Conduit Health provides telehealth DME access and telepsychiatry consultations, connecting patients and providers online. Backed by Drive Capital.
About the role
We are looking for a hands-on manager to lead our Patient Outreach and Intake team, which plays a critical role in helping prospective patients access care and successfully enroll. This leader will own the strategy, execution, and performance of our inbound and outbound outreach and intake operations - ensuring qualified prospective patients receive a high-quality experience while driving conversion and growth for the business.
What they're looking for
- Experience managing teams in patient operations, sales, customer success, contact-center management, care operations/clinical operations, or another high-volume, performance-driven environment
- A hands-on management style - you are comfortable digging into frontline workflows, coaching team members, reviewing performance data, and solving operational issues directly
- A builder’s mindset and comfort creating structure from ambiguity, developing new processes, and iterating as the business evolves
- A track record of using data to identify opportunities, test improvements, and drive measurable results, particularly around conversion, productivity, or operational performance
- Experience establishing SOPs, quality standards, performance expectations, and clear accountability across a team
- Strong judgment and the ability to balance immediate operational needs with longer-term process and technology improvements
More about this role
Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks — while we handle every step behind the scenes.
We are looking for a hands-on manager to lead our Patient Outreach and Intake team, which plays a critical role in helping prospective patients access care and successfully enroll. This leader will own the strategy, execution, and performance of our inbound and outbound outreach and intake operations - ensuring qualified prospective patients receive a high-quality experience while driving conversion and growth for the business.
This role combines people leadership, operational ownership, and technology-enabled transformation. You will directly manage full-time team members and oversee our BPO partners, while building the processes, staffing model, and performance infrastructure needed to scale.
You will also partner closely with...
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