Automatically capture business-critical sales documents from any format and turn them into accurate, ERP-ready data, at scale. Built for manufacturers and distributors with AI precision, rule-based control, and data-driven optimization, the Conexiom Order... Backed by ICONIQ.
About the role
We're looking for a CSM who owns their book of business proactively from health, retention, and growth who acts as a strategic advisor to their accounts, not just an administrator of them. We're hiring someone who is driven to accelerate and expand the value a customer gets, builds the executive relationships that make renewal a non-event, and creates the conditions for growth that Sales then closes.
What they're looking for
- Proven ability to independently manage a portfolio of customers including enterprise, mid-market and commercial sized accounts with direct accountability for retention and renewal outcomes
- Demonstrated experience building and owning relationships with senior/executive stakeholders, not just operational or user-level contacts
- Demonstrated track record of proactively catching and resolving churn risk before it's escalated to you, not just responding once a renewal is already in jeopardy
- Experience translating account or usage data into a business-value narrative that resonates with customer executives, not just a usage report
- Experience building a qualified expansion opportunity and handing it off cleanly to a sales process
- Strong cross-functional operating skills and comfortable driving alignment across Sales, Product, and Support without formal authority
More about this role
Conexiom is on a mission to eliminate the manual work holding manufacturers and distributors back. Our Intelligent Order Automation platform — powered by CoreAI, trained on over one billion line items a year — transforms how enterprise sales teams operate, freeing them from data entry so they can focus on what actually moves the needle: revenue. With 20+ years of innovation, a Microsoft Azure foundation, and SOC 2 Type II certification, we build products our customers trust at scale. If you want to work on technology that creates immediate, measurable impact for the people using it every day, you're in the right place.
We're looking for a CSM who owns their book of business proactively from health, retention, and growth who acts as a strategic advisor to their accounts, not just an administrator of them.
We're hiring someone who is driven to accelerate and expand the value a customer gets, builds the executive relationships that make renewal a non-event, and creates the conditions for growth that Sales then closes.
- Own the Relationship: Value Amplification, not Value Maintenance
- Own the Outcome: Retention and Renewal, End to End
- Drive the Engine: Build the Conditions for...
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