One simple app built for frontline teams to move beyond scattered tools. Easily schedule, track time, communicate, and more with full clarity and control. Backed by Insight.
About the role
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees.
What they're looking for
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs
More about this role
Director of Success
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large...
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